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Refund Policy
Effective Date: August 8th, 2026
This Refund Policy applies to purchases, digital products, and services offered through this website (TrinaKay.com) by Trina Kay LLC ("we," "our," or "us"). Please read it carefully before making a purchase. If anything here is unclear, reach out to us before buying.
1. Digital Products & Downloads
All digital products, including downloads, guides, and curated content, are non-refundable once purchased. Because these items are delivered instantly and can't be "returned," we're unable to offer refunds or exchanges after checkout.
2. Consulting & Personalized Services
Trina Kay LLC offers personalized consulting, brand strategy sessions, and other one-on-one services. We strive for customer satisfaction, but due to the personal nature of any services offered, all sales are final. We do not offer refunds once a session has taken place or work has begun, unless otherwise stated in writing for a specific offer.
3. Cancellations & Rescheduling
If you need to cancel or reschedule a scheduled session, please contact us at least 48 hours in advance. Sessions cancelled with less notice may not be eligible for rescheduling.
4. Affiliate Purchases
Some links on this site are affiliate links to products and services offered by other companies. If you make a purchase through an affiliate link, that purchase is subject to the refund policy of the company you purchased from, not this one. Please contact that company directly to request a refund, return, or exchange.
5. Exceptions
We're committed to your satisfaction and will work with you to make sure a service aligns with what was promised. If something isn't right, reach out and we'll do our best to find a fair resolution, even though refunds aren't guaranteed outside the circumstances described above.
6. How to Request Support
If you have a question about a purchase or believe there's been an error, such as a duplicate charge or a technical issue with a digital download, email us at TrinaKayLLC@gmail.com within 7 days of purchase.
7. Payment Disputes & Chargebacks
Please contact us directly before filing a chargeback or payment dispute with your bank or card provider. We're happy to work through any concerns directly.
8. Changes to This Policy
We may update this Refund Policy from time to time. Changes are effective immediately upon posting, and your continued use of this site or services indicates your acceptance of the updated terms.
9. Contact
Questions about this Refund Policy? Reach out at TrinaKayLLC@gmail.com.